Customer Service Agent with native Level of Danish

Leading Global enterprise for business process and document management. Also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

As Customer Service Agent your main responsibilities will be:
– To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s.
– To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate.
– To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
– To encourage positive Partner behavior through feedback on QMS system.
– To ensure Partner compliance with Portal functionality where available.
– To provide TL with timely and accurate updates on his/hers aged and outstanding queries.
– To ensure strict adherence to IC & Sarbox requirements
– Achievement of monthly/quarterly targets and SLA
– Regular communication to team Leader

We are looking for a person with the following skills:
– University Level education (desirable)
– Fluency in English and Danish or Norwegian, both written and verbal.
– Self-motivated and willing to learn new skills
– Adaptable to a changing environment & flexible with regard to working patterns
– Results / Target driven
– Excellent communication and negotiation skills
– Excellent Customer Care skills
– Computer literate
– Committed approach to team work.
– Resilient under pressure and ability to quickly adapt to unforeseen work demands.

– Regular incentives and employee rewards
– 25 days holiday allowance for 2016 (set annually as per collective agreement), plus public holidays Subsidized private medical care and onsite medical service
– Free Company shuttle bus from train station to Xerox Office
– Local employee discounts at shops and restaurants
– Free Spanish, French and English classes.
– Private medical care and onsite medical service
– Friendly international environment.
– Employee Social program that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), beach volleyball and more
– Childcare vouchers

Francesca Tripoli
ftripoli@talentsearchpeople.com

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 September 11, 2016 ·  
 Etiquetas: , , , , ,  · Publicado en: Espana.Defipedia.org