Portuguese Fashion Customer Service Advisor

We are currently recruiting a Fashion Customer Service Advisor to take part in our new and exciting project with a worldwide known fashion brand.
Main tasks
-Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users demands. -Log call details onto call management systems and provide response and resolution within SLA. -Maintain service and product knowledge and expertise associated with applications specific to individual customers. -Escalate potential service issues initially with Mentor. -To follow all the processes and procedures of the project. -Ensure contractual SLA is maintained. -Provide cover for other Agents in their absence, either within the same team or across teams.-Liaise with Supervisors/ Mentors on specific projects where requested.-To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.-To attend regular Team Meetings.-To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
We offer
Part-time and long-term position. 2 shifts:
Morning shift: 9.00-15.00
Salary: 12.259 euros gross/year+1065.72 eurosgross/year in performance bonus
-Free Spanish/Catalan certified lessons
-Relocation Package
-Internal Development Program
Requirements
-Native level of Portuguese-High level of English
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration-Good disposition to work in a customer service environment-Customer care skills ability to listen to and understand the customers¿ needs-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Personal abilities:
-Ability to work under pressure in a pressurized environment.-Very good communication skills.-Ability to work in a team.-Logical approach to problem solving.-Ability to work on own initiative.-Ability to adapt to different situations and needs. If you are interested, please send your resume to: hr_recruiters@sellbytel.es please add the title of the job offer you are applying for + the following reference: Italia.Defipedia.org .MNG

Categorías de este anuncio : expansion, comercialdisponibles, disponibles, comercialexpansion, comercial

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 September 1, 2015 ·  
 Etiquetas: , , , ,  · Publicado en: Espana.Defipedia.org